Frequently Asked Questions

AttendUX is a cloud-based HR platform for employee attendance tracking, shift management, payroll processing, and workforce management. It works via web dashboard and mobile app.

AttendUX is built for businesses of all sizes — from small shops with 5 employees to enterprises with thousands. It's especially popular with companies that have multiple branches or field workers.

AttendUX supports Arabic, English, German, Spanish, and French — both in the dashboard and the mobile app. Arabic includes full RTL (right-to-left) layout support.

The admin dashboard works on any modern web browser. The mobile app is available for both iOS (App Store) and Android (Google Play).

Contact the AttendUX sales team to set up your company account. You'll receive admin credentials and a company code to share with your employees.

The Company Code is a unique identifier for your organization. Employees use it to connect the mobile app to your company's AttendUX instance.

Go to Employee Management in the dashboard. You can add employees one by one or import them in bulk via Excel. Each employee needs a name, ID, department, and assigned shift.

Employees can check in via the mobile app (with face recognition and GPS verification), or through ZKTeco biometric devices (fingerprint/face). The admin can also record attendance manually.

Yes! AttendUX supports multi-shift assignments. If an employee is assigned to more than one shift, they'll be prompted to select which shift they're checking in for.

The system can automatically check out employees at the end of their shift (if enabled in settings). Admins can also manually edit attendance records.

Geofencing uses GPS to define a virtual boundary around a work location. Employees can only check in when they are physically within the geofence radius set for their branch.

Payroll is calculated based on the employee's base salary, actual working hours, overtime, deductions (late arrivals, absences), and bonuses. You can generate payroll monthly or for custom date ranges.

Yes. Payroll reports can be exported as PDF or Excel files. Individual payslips can also be generated and shared with employees.

The AttendUX app is available on the Apple App Store (iOS) and Google Play Store (Android). Search for "AttendUX" or use the direct links in the Mobile App guide.

Face recognition is optional but recommended. Your admin can enable or disable it per branch. When enabled, employees must verify their face during check-in to prevent buddy punching.

The app requires an internet connection to check in/out since it needs to communicate with the server for GPS verification and data recording. Offline mode is not currently supported.

Yes! Contact our sales team to request a free trial period. You'll get full access to all features during the trial.

You'll receive a renewal reminder 30 days before expiration. Contact our sales team or use the renewal link in Settings → License to extend your subscription.

Yes. You can upgrade from Starter to Business or Enterprise at any time. Contact sales to arrange the upgrade — your remaining subscription period will be credited.

Email us at support@attendux.com, use the in-app chat, or call our support hotline. Enterprise customers have access to priority support with a dedicated account manager.

We aim to respond within 24 hours for standard support and within 4 hours for Enterprise priority support. Critical issues are escalated immediately.